Hampton Inn Houston-Brookhollow

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3.8

( 8 reviews )

Hotel, Motel, Bed & breakfast

Closed 03:00 PM - 11:00 AM See Hours

12909 Northwest Fwy, Houston, TX 77040, United States

+1 7139-397-100

Hampton Inn Houston-Brookhollow is a reputable hotel brand located in Houston, Texas. This three-star hotel boasts of a prime location that provides easy access to various attractions, restaurants, bars, coffee shops, and pharmacies. The hotel offers comfortable and spacious rooms that are equipped with modern amenities to ensure the guests' comfort during their stay. Moreover, Hampton Inn Houston-Brookhollow offers various services that guests can take advantage of, such as complimentary breakfast, fitness center, and outdoor pool. The hotel's staff is known for providing excellent customer service, making guests feel at home during their stay. Whether guests are on a family vacation or traveling for business, Hampton Inn Houston-Brookhollow is an excellent choice for a comfortable and relaxing stay.

Reviews

3.8/5

8 reviews

5 stars

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1 stars

Greg justice

March 22, 2024

Overnight trip Houston for a Rockets Game! Had several choices but this one stood out, great location, great parking options. Customer Service is AWESOME! I will stay here again! Oh yeah! Rooms are excellent, clean, smells fresh and no bugs at all!

Jessi blake

March 22, 2024

Overall, this hotel was good. Check-in was very slow. Had to wait while one of the receptionists counted out their cash drawer. The room was clean, but the shampoo dispenser was empty. The thermostat battery was low so we had to adjust the temp on the unit below the window. The A/C unit was loud. The elevator and 1st floor outside the elevator were typically dirty or had wet floors...not sure why the challenge in keeping them clean/dry. The parking was inside a fenced/gated area, which was good.

Tingting ren

March 22, 2024

1 star service. I’ve worked with Hilton for 4 years and this was my first time booking a friends and family rate and also my first time where customer service meant nothing to a company. My dissatisfaction comes from quality of service towards employees in their own brand.i am a Hilton employee I made a mistake booking a reservation for a friend under a friends and family rate. Once I was aware, I tried making it right by cancelling and having my friend make his own reservation but was given no options but to be charged a cancellation fee. The manager also made it seem like I was twisting his arm in order to make it right for me. I’m glad my friend found another hotel (which he booked himself)-he mentioned that as he pulled in he couldn’t access the hotel unless he had a code… and on top of that no free breakfast as stated on the website. All of this and they still could not offer ANY good customer. Shameful service.

Sichen zhu

March 22, 2024

The young African American lady who was at the front checking in late night 11/11/2023 has a terrible attitude. Literally the worst I’ve ever encountered at any hotel check in. I travel for work so I check in hotels often, and I’m a pretty patient person. I had to ask her if she was having a good day because her attitude was just nasty for no reason. Never gonna stay here again if you all can’t even get the front desk right.

Christina benefiel

March 22, 2024

The only bad experience I had was the wait at the front desk and me having to call out to someone before they came to help me with a keycard and an odd odor from the first floor hallways at times. Other than that, the rooms were very clean. This is the first hotel in a while that I would've been okay taking a bath in because it was very clean and didn't show any signs of mold/rust. The water was hot and the towels were plentiful. They are on a one way side of the highway though, so lots of loops to get you where you need to go sometimes.

Amanda c.

March 22, 2024

Really nice hotel. Felt safe with the gated parking lot. However, if there are no parking spots on the front, you need to park right in front of the building to check in. Food was great in the morning.

Fahd moh

March 22, 2024

This hotel needs a lot of repairs and a deep deep cleaning. The staff was not the best and the house keepers were extremely rude. They were trying to kick me out 10 minutes before normal checkout so they could do their minimal cleaning that …